Terms of service
This website is operated by Sauna, Steam & Ice Pty Ltd. ABN: 21 115 442 674
We sell high quality sauna heaters, sauna accessories, and timber products for saunas within Australia through our online store and provide information about our products and services.
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions of Use (“Terms”). If you do not agree with these Terms, you must not use this website. Sauna, Steam & Ice Pty Ltd (“we”, “us”, “our”) may update these Terms from time to time without notice. The most current version will always be available on this website.
2. Use of Website and Content
You agree not to:
- Copy, reproduce, modify, distribute, or exploit any part of the website without permission
- Use this site for any unlawful or prohibited purpose
- Interfere with or disrupt the website’s operation or security
3. Trademarks & Intellectual Property
All product names, logos, and brands are the property of their respective owners. “HUUM”, “Tylo”, “Helo” and other trademarks or product images displayed on this website are used for identification purposes only and remain the intellectual property of their respective trademark holders. Sauna, Steam & Ice Pty Ltd is an independent retailer and is not affiliated with, sponsored by, or endorsed by these companies unless expressly stated.
4. Disclaimer
We use reasonable commercial efforts to ensure the accuracy and completeness of the website. However, to the maximum extent permitted by law, we make no representation, warranty or guarantee with respect to the Content and expressly disclaim liability for errors or omissions on the website.
5. Limited Liability
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, however it arises, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or our Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.
6. Indemnity
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you.
7. Privacy
We handle your personal information in accordance with our Privacy Policy below. By using this website, you consent to the collection, use, and disclosure of your personal information as described in that policy.
8. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
9. Amendments to Terms
We may change these Terms anytime by publishing the varied terms on our Site. Make sure you come back and check the Terms on a regular basis to ensure you are up to date with the current Terms.Your continued use of the website will represent an agreement by you to be bound by the terms and conditions as amended.
10. Contact Us
For any questions regarding these Terms, please contact:
Sauna, Steam & Ice Pty Ltd
Email: info@saunasteamandice.com.au
Privacy Policy
Sauna, Steam & Ice Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.
1. What Information We Collect
We collect personal information that is reasonably necessary to provide our products and services, including:
- Contact details: name, email address, phone number, billing and shipping address
- Account details: login credentials (encrypted), preferences, and purchase history
- Order and transaction details: products ordered, payment method, total amount, and tax/shipping details
- Communications: messages, enquiries, or feedback sent via email or our contact forms
- Payment information: processed securely by Shopify Payments, PayPal, or other third-party providers (we do not have access to your full credit card details)
- Device and usage information: IP address, browser type, operating system, pages viewed, referring URL, and time spent on site
- Cookies and tracking data: used for essential site functionality, analytics, and marketing (see Section 6 below).
2. How We Collect Information
We collect personal information in several ways, including:
- When you visit or browse our website
- When you create an account, make a purchase, or contact us
- When you subscribe to marketing communications
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Automatically through Shopify, which hosts and operates our online store
Shopify collects and processes data on our behalf, including order information, device details, and usage analytics. For details on how Shopify handles personal information, see their Privacy Policy: https://www.shopify.com/legal/privacy.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, delivery, or account
- Provide customer support and manage returns or warranty claims
- Improve our website, products, and user experience
- Send marketing communications (only if you’ve opted in)
- Comply with our legal, tax, and record-keeping obligations
You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
4. Disclosure of Information
We only share your personal information where necessary to operate our business, including with:
- Shopify (for online store operation, checkout, and analytics)
- Payment processors (Shopify Payments, PayPal, Afterpay, etc.)
- Delivery and logistics providers (for order fulfilment)
- IT and marketing service providers (such as email platforms and analytics tools)
- Regulatory bodies or authorities, if required by law
- Professional advisers, such as accountants or legal consultants
We do not sell or rent your personal information to any third party. All third parties are required to handle your information securely and only for the purposes for which it was provided.
5. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Maintain secure sessions and shopping carts
- Remember your preferences
- Analyse website performance and visitor behaviour
- Deliver personalised advertising (if applicable)
You can disable cookies in your browser settings, but some parts of the site may not function properly if you do. Shopify and integrated tools (such as Google Analytics or Meta Pixel) may collect anonymised data for performance and marketing analytics.
6. Data Storage and Security
Your information is stored securely in electronic form on Shopify’s encrypted servers and other trusted cloud-based systems. We have taken reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. If a data breach occurs that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
7. Overseas Disclosure
The Shopify platform may store or process personal information in other countries with substantially similar data protection laws such as Canada, the United States, and the European Union. These countries have data protection laws, which protect personal information in a way that is at least substantially similar to APPs and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. We do not require the overseas recipients to comply with the APP and we will not be liable for a breach of the APP if your personal information is mishandled.
8. Your Rights and Choices
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Deletion: You can request for the erasure or deletion of your personal information by contacting us using the details below. The deletion of personal information will only be carried out subject to applicable laws. The deletion of personal information will only apply to personal information being held by us at the time your request is received.
9. Retention of Information
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
10. Links to Other Websites
Our website may contain links to third-party sites. We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most recent version will always be available on our website.
12. Contact Us
For privacy-related questions or requests, please contact:
Sauna, Steam & Ice Pty Ltd
Email: info@saunasteamandice.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.