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Shipping rates are calculated live at checkout to ensure accurate delivery pricing based on your location and order size.
You can read our Shipping Policy for more information.
For non-faulty products:
- You may request a return or exchange within 30 days of delivery at info@saunasteamandice.com.au
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
For faulty or damaged products:
- Contact us immediately at support@saunasteamandice.com.au
- We will arrange a replacement or refund, including shipping costs.
Please refer to our Return Policy for more information.
A family owned business based in Manly Vale, Sydney.
Director Mat brings years of hands-on experience within the sauna and steam industry, giving him practical insight into how products perform in real-world applications. This practical knowledge guides the care and attention that go into every product we choose to offer. Co-director Nada is a physiotherapist, her health-focused perspective helps shape our commitment to offering products that support restoration, balance, and overall quality of life.
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