Refund policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! At Sauna Steam & Ice, we want you to shop with confidence and have designed our refund and exchange policy to be transparent and straightforward.
Returns & Exchanges
For non-faulty products:
- You may request a return or exchange within 30 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required
For faulty or damaged products
- Contact us immediately.
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We will arrange a replacement or refund, including shipping costs.
How to Initiate a Return or Exchange
- Contact our customer support team via info@saunasteamandice.com.au
- Provide your order number and details of the product.
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We’ll provide instructions for returning the item safely.
Return shipping costs
- If the return is due to a fault or error on our part, we cover the return shipping.
- For other returns, the customer is responsible for return shipping costs.
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We recommend using tracked shipping to ensure the return reaches us safely.
Processing Refunds & Exchanges
- Refunds are processed to your original payment method within 5–10 business days after we receive the returned item.
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Exchanges are dispatched as soon as possible, subject to stock availability.
Your satisfaction is important to us. If you have any questions about your purchase, returns, or refunds, please contact our friendly support team at info@saunasteamandice.com.au